Privacy Policy

Effective Date: 10/01/2024

At From The Heart Studios, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share the information we gather from visitors to our website (fromtheheartstudios.com) and customers who utilize our services. This policy applies to users in the United States and Canada only.

1. Information We Collect We collect the following personal information:

  • Names
  • Email addresses
  • Mailing addresses

We do not store payment information on our servers. All payment transactions are processed securely through Stripe, a third-party payment processor.

2. How We Collect Information We collect your information when you:

  • Create an account on our website
  • Sign up for our newsletter
  • Complete a purchase through our checkout page

3. Use of Information We use the information we collect to:

  • Process and manage your orders
  • Communicate with you regarding your orders or inquiries
  • Send newsletters and promotional materials, if you have opted in
  • Improve our website and user experience through analytics

4. Sharing Information with Third Parties We may share your information with third-party service providers to help us operate our business, such as:

  • Stripe for payment processing (see Stripe’s privacy policy for details on their data handling)
  • Email management services (e.g., for sending newsletters)

We do not sell or rent your personal information to any third parties.

5. Data Retention We retain your personal information indefinitely unless you request its deletion or unless it is no longer needed for the purposes for which it was collected. You may request the deletion or correction of your information at any time.

6. Security We take reasonable steps to protect the information we collect, including the use of SSL encryption for secure communication and data transmission. Payment information is securely processed by Stripe, and no payment details are stored on our systems.

7. Your Data Rights You have the right to:

  • Request access to the personal information we hold about you
  • Request that we update, correct, or delete your personal information
  • Opt out of receiving marketing communications from us

To exercise any of these rights, please contact us at help@fromtheheartstudios.com.

8. Cookies and Tracking We use cookies and similar tracking technologies to enhance your experience and analyze how our website is used. We also use Google Analytics to track user behavior on our website. This data helps us improve our services and marketing efforts.

9. Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

10. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

From The Heart Studios
help@fromtheheartstudios.com