For a custom book, you’ll start by paying just for your Heartbox. Once we receive your memories, we’ll carefully count and confirm everything, then share a few project options at different price points so you can choose what feels right for you.  After you select your project, we’ll send one simple invoice that includes digitizing your memories, creating your book, and any extra services you’ve chosen. Take a look at our Custom Book options.

If you’d rather have everything bundled into one set price, take a look at our Express Book page.

If you order the Digitize Only service, we can usually deliver your USB flash drive within two weeks of receiving your artwork, though this may vary depending on the size of your project.  The Create a Book service typically takes nine to twelve weeks from start to finish. For a fee, we do our best to accommodate rush requests. If you’d like your order expedited, please let us know – or choose the Expedited or Super Rush options when checking out on our website.

Absolutely!  If you want to keep the original artwork, for a small fee we can deliver it to you when we deliver your finished projects.  If you would like us to discard your artwork and deliver back only the finished projects, we can take care of that as well. 

Yes! We include up to 7 photos complimentary, and you’re welcome to send as many additional photos as you like. Once we confirm the total, we’ll provide a cost for any extras.  You’re also welcome to share photos of artwork or memories that are too large for your Heartbox, ones you treasure too much to send, or images you’ve already captured yourself. Additional fees apply based on the number of photos and the time and care needed to carefully edit and enhance them for your book.  We provide a Google Drive for you to easily upload your photos – just ask for details.  Including your personal photos – of your child creating, family moments, or other cherished memories – adds a uniquely heartfelt touch to your keepsake.

You are welcome to send anything that can safely fit in the shipping kit and can be photographed: cards, schoolwork, photos, trophies, pottery, 3D artwork, etc. Make sure all fragile items are wrapped well to avoid damage during transit.

Absolutely! While we hope to create beautiful keepsake artbooks, without breaking the bank, if you want to have absolutely everything included we are happy to do that for you. If you trust us to capture the creativity and memories of your child’s artwork, without photographing everything, we can do that as well.

Every piece is counted separately. If there is writing/a drawing on the front and back of a page, that counts as two pieces. However, unlike other services, we use our “mom-expertise” to make some decisions for you.  We do not want your artbooks to become too expensive so we will make some decisions on your behalf to save you money.  While it takes a little bit longer for us to review the artwork and be certain to include everything important, we do not want you to pay for pages that might be overly repetitive or have just a little bit of scribble. 

Yes!  If you have artwork from different children and you would like to create several different books, just let us know how to divide the artwork and we can create different books for you. 

Yes! Combining images from multiple children or from multiple school years is a great way to take advantage of the volume discounts that we offer. 

Our 50 photograph option is the smallest bundle we offer, any order smaller than 50 pieces of art would still be priced at the 50 photo price. However, we encourage you to include additional photos for us to edit and include in your package. Pictures of your kiddos making the art, photos of art from multiple school years or photos of the art displayed in your house are some ways to enhance your art image collection for future memories.

On our pricing page, we provide costs for delivering the artwork to us, digitizing the artwork, as well as creating books.  With different options available, you can tailor the scope of your project to meet any budget.  Remember, to create a book, you must also look at the delivery and digitize prices to get a total project cost. Your From the Heart Specialist will be able to answer any questions you may have.

Absolutely not! Our Concierge Services, while designed to take nearly all the work and decisions off your shoulders, are completely optional. Many parents or caregivers are simply too busy to do anything more than collect the art and deliver it to us – and that’s perfectly fine.

For those who want extra help, our Concierge Services can do a lot to make your life easier. We can organize and sort your artwork, even if it’s a big mix from multiple children or out of chronological order. We can even help select the best pieces for your book, and transcribe notes or captions written on the back of your artwork so those memories are preserved. These are just a few examples of what our concierge team can do.  Please click here for full details and pricing, and of course, ask us! We love saying yes. If you do not select any concierge service but during your review, you request updates that fall under typical concierge tasks, do not worry! We can always add on concierge services at that time.